FAQ

How will I receive my software?  Rate it

Our software is sold through our website via download. 
After your order and payment is confirmed by our shopping cart, you will receive an e-mail that will contain both a link to download your software, and license key (sometimes called a serial number) to enter when you are installing the software. This license key is unique to your software and will only work on your software.

Why must I enter a license key?  Rate it

The entry of a license key when you are installing your software takes your software from a demo mode, to a fully functioning mode. 

I've received an error message stating that my credit card is invalid. What should I do?  Rate it

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: 1. You have incorrectly entered your credit card number. 2. You have incorrectly entered your CVV code. 3. You have incorrectly entered your expiration date. 4. You have used a cancelled credit card to place your order. 5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned). Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal. If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number. If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number. If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

Why is my online confirmation number different from my order number?  Rate it

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.

What is a payment gateway?  Rate it

A payment gateway is an online mechanism for processing your payment transaction. 
These payment gateways are secure paths for accepting and processing your payment data.
You will briefly be leaving our cart to go to the payment gateway of the method you have chosen.
After completion of your payment, you will be taken back to our cart for your payment confirmation.
If you are paying via PayPal, the PayPal gateway takes you to their payment page to complete your payment. As above, when the payment is complete, you will return to our cart. 
Rest assured, these gateways are secure gateways, and your information is encrypted and secure. 

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